Frequently Asked Questions

📦 Shipping and Deliveries

How long does delivery take?

The average delivery time is between 9 and 15 calendar days, and may vary depending on the product and local logistics. This includes a processing period of 1 to 3 days before shipping. Please note that customs delays or peak periods, such as holidays, may affect the final delivery time.

How much is shipping?

We currently offer free shipping regardless of the order value. Shipping is generally free for orders over €75. For smaller orders, the usual cost would be R$4.95.

Do you deliver internationally?

Yes, we ship throughout Europe. Delivery times and costs may vary depending on the destination.

👗 Products and Sizes

How to choose the correct size?

Please refer to our size guide available for each product. If you have any questions, please contact us for personalized advice.

Are the fabrics of good quality?

All our products are selected for premium quality materials and elegant finishes.

How to care for the pieces?

Each product includes specific care instructions. We recommend gentle washing to preserve quality.

🔄 Exchanges and Returns

Can I exchange or return a product?

Yes, we accept exchanges and returns within 30 days of receipt, as long as the product is in its original condition.

How to proceed with an exchange?

Who pays for return shipping?

Return shipping is at the customer's expense, except in cases of defective product or error on our part.

💳 Payments

What payment methods do they accept?

We accept credit/debit cards, PayPal and Multibanco.

Are payments secure?

Yes, all payments are processed securely through encrypted systems.

📞 Customer Support

How can I contact customer support?

You can contact us through the contact form or by email. We'll respond within 24 hours.

Do you have a physical store?

We currently do not have a physical store, but we plan to open one soon and hope to welcome you to our space in the near future!

ESTILO & ELEGÂNCIA

Frequently Asked Questions